Software Support Services

Outsourcing Remote Support provides comprehensive Remote software support services to clients in any part of the world from our workstations situated in India. Ours is a firm with a cream of Information Technology professionals possessing ample experience in providing remote software support services to a variety of IT and non-IT based businesses and organizations.

Our Remote Software Support Division has proven expertise in effectively managing industry standard servers and software in Microsoft and Linux environments. The scope of our service includes providing technical and operational support. We provide guidance to customers in troubleshooting software related problems.

Remote Software Support Service level features:

Problem diagnosis and resolution of software used for the functioning of the client's business/day-to-day operations
Dedicated Remote Account team of engineers
Annual service activity report and review

Remote software dedicated services Engineers monitor calls, video teleconferencing, e-mails or chat placed to the Remote Software Support Division, identify potential problems and ensure that call for help is being handled timely and effectively. Our Remote Software Support Division will provide remote assistance to authorized callers for reactive software problems. Our engineers work interactively with the customer and facilitate remote diagnosis of problems with their system. The customer can choose to use any of the remote access tools while making service requests. The services are available round-the-clock. Callers can normally expect a very fast response time for critical calls and 2-4 hours for non-critical calls. We deliver periodic Service Activity Reports and Reviews with recommendations for better performance of the customer's operating system / operating environment.

Remote Software Support Advantage:

Increases effectiveness of your System Managers and Operators by leveraging professional expertise
Increases system performance and reduce downtime due to software problems with reactive and proactive processes
Resolves software problems instantly with access to technical resources
Improves technical and operational effectiveness
Allows you to focus on your business and its profitability